The Private Office Practice has complete authority with regards to all medical decision-making and patient care. Urgent Care MSO, LLC (“MSO”) is a management services company which provides management services on behalf of Private Office Practices offering health care services in multiple states and jurisdictions. If we are unable to resolve your concerns, you may contact The Joint Commission on their website. If you have a quality of care or safety concern, please utilize the contact form on our website so that we may work to provide resolution. The Gold Seal is a symbol of quality that reflects our commitment to providing safe and quality care for our patients. ^MedExpress Urgent Care is honored to have earned The Joint Commission’s Gold Seal of Approval® for Ambulatory Care Accreditation by demonstrating continuous compliance with The Joint Commission’s performance standards. Please contact your insurance provider for details regarding your specific plan. For select plans, restrictions may apply and enrollees may require a referral or have to pay point-of-service cost shares. **Most Tricare enrollees do not require a referral and can get urgent care at any Tricare authorized urgent care center or network provider. The lab’s website will also list the type of tests performed and their locations.*VA healthcare enrollees do not require a referral or prior authorization and can receive urgent care at any VA authorized urgent care provider. The lab’s Preferred Lab Network directory listing will include the type of testing available. However, available services may vary by lab. Preferred Lab Network labs will perform covered tests. Preferred Lab Network labs will be labeled in our care provider directories. They will not need to do anything different to access services from these providers. We expect physicians who refer to labs in the PLN to notice prompt turn-around times for lab results, ease-of-use when ordering labs electronically as well as easy access to physician-to-lab medical director consultations to support patient care. Requesting services from labs in the Preferred Lab Network However, choosing a lab in the Preferred Lab Network may let the member schedule patient service center appointments online and may lead to shorter wait times for services, higher quality of care and lower cost. Members can still use a lab in UnitedHealthcare’s extensive network of over 300 labs, even if that lab isn’t in the Preferred Lab Network. There is no change in lab access for members or care providers. We will work with these distinguished labs to continue our efforts to improve the care provider and member experience. The Preferred Lab Network features currently contracted independent, free-standing laboratory care providers that have met higher standards for access, cost, data, quality and service. View our Preferred Lab Network frequently asked questions. We’ll also list them in our Designated Diagnostic Provider network. Starting July 1, 2023, we’ll include Preferred Lab Network health care professionals in our directories to make it easy for members to identify them. Laboratory Corporation of America (Labcorp).This applies to UnitedHealthcare commercial plans, UnitedHealthcare Community Plans and UnitedHealthcare ® Medicare Advantage plans. Referring patients to these labs may help reduce their out-of-pocket costs for services. The Preferred Lab Network consists of currently contracted independent, freestanding laboratory care providers that have met higher standards for access, cost, data, quality and service, based on a rigorous application and review process. We’re excited to announce the following labs will continue to be a part of the Preferred Lab Network as of July 1, 2023.
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